marvel365 Privacy Policy
This page describes what we collect when you use marvel365 and how we keep that data protected. We operate an online entertainment platform available where local law permits, and we take your privacy seriously across all our services—sportsbook markets, live-dealer tables, slot games, and account management.
We collect personal information only to verify your identity, process your deposits and withdrawals, and deliver our services. Your data remains encrypted and stored on secure servers. We do not sell your information to third parties, and we comply with applicable data protection standards in the jurisdictions where we operate.
What we collect on marvel365
We collect your name, email address, phone number, and national identification number during account registration. This information is required to verify your identity and comply with anti-money-laundering regulations. We also collect your date of birth and residential address to confirm you meet our service eligibility requirements.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we record the transaction amount, timestamp, and payment method. These records help us track your account balance and settlement history. We do not store your payment credentials—only the confirmation that a transaction succeeded.
We log your activity on marvel365, including which markets you view (Liga 1 fixtures, Piala AFF tournaments, live blackjack tables, Dragon Tiger games), your betting history, and your account balance changes. This data helps us detect fraud and ensure fair settlement. We also collect your IP address and device information to secure your account against unauthorized access.
Cookies and tracking
We use cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser, plus optional persistent cookies if you choose to stay signed in. We do not use cookies to track you across other websites.
How we use your data
We use your personal information to process your account registration, verify your identity through KYC (know-your-customer) checks, and manage your deposits and withdrawals. When you request a withdrawal, we confirm your identity and check your account balance before releasing funds. Settlement typically occurs within standard processing windows, subject to verification.
We analyze your activity to detect suspicious patterns—for example, rapid deposits followed by immediate large withdrawals, or access from multiple countries in a short timeframe. These checks help us prevent fraud and money laundering. If we flag your account, we may ask you to provide additional documentation or temporarily restrict withdrawals pending review.
We share your data with third-party payment processors (the banks and e-wallet providers behind online payment, e-wallet, mobile banking, and local payment) only to the extent necessary to complete your transaction. These processors have their own privacy policies and are responsible for their own data handling. We do not control how they use your information beyond the scope of processing your payment.
Your rights on marvel365
You have the right to access your personal data by logging into your account and viewing your profile. You can update your email address, phone number, and residential address at any time through your account settings. If you believe your data is inaccurate, contact our support team and we will correct it within standard business hours.
You may request deletion of your account and associated data. We will close your account and remove your personal information from our active systems, though we may retain transaction records for legal and compliance purposes for a period set by applicable law. Account deletion is permanent and cannot be reversed.
Our services are available only where local law permits. If you are located in a jurisdiction where online gaming is prohibited, we cannot provide access to marvel365. You are responsible for verifying that your use of our platform complies with your own jurisdiction's law.
Our commitment to security
We encrypt all data in transit using industry-standard TLS (Transport Layer Security) protocols. Your password is hashed and salted, meaning we cannot read it even if our servers are compromised. We store your personal information on secure servers located in data centres with physical access controls and redundant backups.
We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff sign confidentiality agreements and receive training on data protection. We limit access to your personal information to employees and contractors who need it to perform their job—for example, our customer support team can view your account details to help resolve disputes, but our marketing team cannot.
If we discover a data breach, we will notify you within the timeframe required by applicable law. We will also notify relevant authorities and take steps to prevent further unauthorized access. We maintain cyber insurance to cover potential losses from security incidents.
Contact marvel365
If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to privacy inquiries within standard business hours. You can reach us through the contact form on our website or by email through your account settings.
Our services operate across Indonesia, with live-dealer studios in Jakarta and Surabaya. We comply with data protection standards applicable in the jurisdictions where we operate. This policy was last updated in the current year and may be revised as our services evolve. We will notify you of material changes by email or through a notice on our platform.